Refund policy
Refund Policy
Last updated: June 11, 2026
At PelviForce, we want you to feel confident when placing your order. Please read our refund and return policy carefully before making a purchase.
30-Day Return Policy
We offer a 30-day return policy.
This means you have 30 days after receiving your order to request a return. If your return is approved, we will provide store credit equal to the purchase value of the returned product.
Store credit will be issued as a discount code that can be used for future purchases on our store.
Return Eligibility
To be eligible for a return, your item must be:
- Unopened
- Unused
- In the same condition as when you received it
- In its original packaging
- Returned with proof of purchase or receipt
Because PelviForce products are personal-use products, we can only accept returns when the item is unopened, unused, and in its original packaging.
How to Start a Return
To start a return, please contact us at:
If your return is accepted, we will send you instructions on how and where to send your package. If applicable, we will also provide a return shipping label.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or if you received the wrong item, please contact us immediately at:
We will review the issue and do our best to make it right.
Non-Returnable Items
Certain items cannot be returned.
This includes:
- Opened or used products
- Products that are not in their original packaging
- Personal care or personal-use products that have been opened
- Custom or personalized items
- Gift cards
- Sale items
- Hazardous materials, flammable liquids, or gases
Because PelviForce is a personal-use product, hygiene and safety are important. For that reason, opened or used products cannot be returned.
Please contact us at support@pelviforce.com if you have questions about your specific item.
Exchanges
The fastest way to get the product you want is to return the item you currently have.
Once your return has been accepted, you can make a separate purchase for the new item.
European Union Right of Withdrawal
If you reside in the European Union, in addition to the guarantees mentioned above, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To be eligible, the item must be:
- Unopened
- Unused
- In the same condition as when you received it
- In its original packaging
- Returned with proof of purchase or receipt
This does not affect the hygiene and safety requirements for personal-use products.
Please contact us at support@pelviforce.com to initiate the return process.
Refunds
Once we have received and inspected your return, we will notify you whether your return has been approved or rejected.
If approved, you will receive store credit equal to your purchase value. This will be sent as a discount code that can be used for future purchases on our store.
Store credit is usually processed within 10 business days after approval.
Please remember that it may take some time for our team to process and send your store credit code.
Late or Missing Store Credit
If more than 15 business days have passed since your return was approved and you have not received your store credit, please contact us at:
Contact
For any questions about returns, refunds, or store credit, you can contact us at: