Refund policy
PelviForce Refund Policy
Last updated: June 11, 2026
At PelviForce, we want you to feel confident when placing your order. Please read our refund and return policy carefully before making a purchase.
30-Day Return Policy
We offer a 30-day return policy.
This means you have 30 days after receiving your order to request a return. If your return is approved, we will provide store credit equal to the purchase value of the returned product.
Store credit will be issued as a discount code that can be used for future purchases on our store.
Return Eligibility
To be eligible for a return, your item must be:
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Unopened
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Unused
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In the same condition as when you received it
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In its original packaging
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Returned with proof of purchase or receipt
Because PelviForce products are personal-use products, we can only accept returns when the item is unopened, unused, and in its original packaging.
Duplicate or Multiple Orders
Customers are responsible for reviewing their order details before completing checkout.
If a customer places two or more separate orders for the same product(s), whether intentionally or accidentally, these are considered separate orders placed by the customer.
PelviForce is not responsible for the cost of a duplicate or additional order that was placed by the customer themselves.
If you believe you have accidentally placed a duplicate order, you must contact us at support@pelviforce.com immediately and before the additional order has been processed or shipped.
If possible, we will attempt to cancel the duplicate order before dispatch, but cancellation cannot be guaranteed.
Once the additional order has been processed, dispatched, or is already in transit, PelviForce will not take responsibility for, reimburse, refund, or absorb the cost of that additional order solely because the customer later states that it was placed accidentally.
This also applies when:
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A customer places two separate orders containing the same product;
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The first order is delivered before the second order;
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The customer only notices or reports the duplicate order after the second order has already been processed or dispatched;
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The orders are delivered on different days.
The fact that one order arrives several days before another does not make the second order an incorrect or duplicate shipment by PelviForce.
Where our records show that two separate orders were placed by the customer, responsibility for those purchases remains with the customer.
PelviForce will therefore not cover the purchase cost, shipping costs, return costs, or other costs associated with an additional order placed by the customer, except where required by applicable law.
Placing multiple orders yourself does not qualify as receiving an incorrect or duplicate shipment from PelviForce.
This policy does not limit any statutory consumer rights that cannot legally be excluded.
How to Start a Return
To start a return, please contact us at:
If your return is accepted, we will send you instructions on how and where to send your package.
If applicable, we will also provide a return shipping label.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or if you received the wrong item, please contact us immediately at:
We will review the issue and do our best to make it right.
Please note that an additional order placed separately by the customer is not considered an incorrect or duplicate shipment by PelviForce.
Non-Returnable Items
Certain items cannot be returned.
This includes:
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Opened or used products
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Products that are not in their original packaging
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Personal care or personal-use products that have been opened
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Custom or personalized items
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Gift cards
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Sale items
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Hazardous materials, flammable liquids, or gases
Because PelviForce is a personal-use product, hygiene and safety are important. For that reason, opened or used products cannot be returned.
Please contact us at support@pelviforce.com if you have questions about your specific item.
Exchanges
The fastest way to get the product you want is to return the item you currently have.
Once your return has been accepted, you can make a separate purchase for the new item.
European Union Right of Withdrawal
If you reside in the European Union, in addition to the guarantees mentioned above, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, subject to applicable consumer law and any relevant exceptions.
To be eligible under our standard return process, the item must be:
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Unopened
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Unused
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In the same condition as when you received it
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In its original packaging
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Returned with proof of purchase or receipt
This does not affect applicable hygiene and safety requirements for sealed personal-use products.
Please contact us at support@pelviforce.com to initiate the return process.
Refunds
Once we have received and inspected your return, we will notify you whether your return has been approved or rejected.
If approved under our standard 30-day return policy, you will receive store credit equal to your purchase value.
This will be sent as a discount code that can be used for future purchases on our store.
Store credit is usually processed within 10 business days after approval.
Please remember that it may take some time for our team to process and send your store credit code.
Late or Missing Store Credit
If more than 15 business days have passed since your return was approved and you have not received your store credit, please contact us at:
Contact
For any questions about returns, refunds, duplicate orders, or store credit, you can contact us at: